This policy covers returns and refunds for subscriptions to the Jayda platform at jayda.ai (the “Platform”). It is part of and subject to our Terms of Service at jayda.ai/terms-of-service, and applies wherever you bought, including through Google Shopping.
1. RETURNS AND REFUNDS
Jayda sells digital subscriptions. There is no physical product and nothing to ship back, so a return simply means we end your access and refund you.
You are eligible for a full refund if you contact us within 14 days of the charge and have submitted no more than 3 AI queries since it. This works like an “unused item” condition on a physical product: the allowance lets you confirm the Platform loads, covers your vehicle, and returns real OEM data before you commit.
The same rule applies to PRO TECH, MASTERTECH and BUSINESS, to monthly and prepaid billing alike, and to added vehicle slots. ENTERPRISE is governed by your separate written agreement.
We never charge a return, restocking or handling fee. We do not offer exchanges or store credit in place of a refund. All subscriptions sold are new.
2. FREE TRIALS
A 3-day trial with 3 AI queries is available on PRO TECH at signup; BUSINESS has a 7-day trial you must request from us; MASTERTECH has none. Buying from a vehicle page or a shopping listing starts your subscription immediately with no trial, and the checkout page shows the amount due first. Queries used during a trial do not count toward the 3-query refund allowance in Section 1.
3. HOW TO REQUEST
Email [email protected] with your account email, the date of the charge, and your reason. You do not need an account or login to read this policy or make a request. Approved refunds go back to the original payment method within 5-10 business days, including processing time by Stripe; your bank may take a little longer to post the credit.
Cancelling on its own is not a refund request. It stops future billing, and you keep access until the end of the term you paid for. To do both, send the request above as well.
4. RESERVATION OF RIGHTS
We may refuse a refund if we reasonably believe you are exploiting this policy, are in breach of our Terms of Service, or are using the Platform fraudulently. If we terminate your account for a critical violation – redistributing OEM content, fraud, automated scraping, or anything that threatens the Platform’s security or integrity – no refund is issued for the current cycle or the remainder of a prepaid term. For any other termination we initiate, you receive a pro-rata refund of the unused portion.
5. STATUTORY RIGHTS
This policy does not affect your statutory rights. Where consumer protection law gives you more than this policy does, that law applies.
6. CONTACT
Jayda Inc.
[email protected]
jayda.ai
1007 N Orange St. 4th Floor Suite #4934, Wilmington, Delaware 19801, United States
