1. INTRODUCTION
This Privacy Policy describes how Jayda Inc. (“Jayda”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use the Jayda website at jayda.ai, its AI-powered search functionality, and all affiliated subscription services (collectively, the “Platform”).
By creating an account or using the Platform, you agree to the collection and use of your information as described in this Privacy Policy. This Privacy Policy is incorporated into our Terms of Service available at jayda.ai/terms-of-service. In the event of a conflict between this Privacy Policy and the Terms of Service regarding the handling of your personal information, this Privacy Policy shall control.
If you have questions about this Privacy Policy, please contact us at [email protected].
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
When you create an account, subscribe to a plan, or interact with the Platform, you may provide:
Account Information: Your name, email address, and password.
Billing Information: Payment method details and billing address required to process your subscription. Payments are processed by Stripe, our third-party payment processor. Jayda does not store your full credit card or debit card numbers; this information is handled directly by Stripe in accordance with their privacy policy.
Vehicle Data: Vehicle identification numbers (VIN), year, make, model, and other vehicle details you add to your account (displayed as “My Garage” on the Platform).
Search Queries: The natural-language questions you submit to the Platform’s AI search functionality.
Support Communications: Information you provide when contacting our support team, including email correspondence and feedback.
Other Information: Any other information you voluntarily provide to us.
2.2 Information Collected Automatically
When you use the Platform, we automatically collect:
Usage Data: Pages visited, features used, query frequency, and interaction patterns.
Device Information: Browser type, operating system, screen resolution, and device identifiers.
Network Information: IP address and approximate geographic location.
Cookies and Similar Technologies: See Section 5 for details on our use of cookies.
2.3 Information from Third Parties
We may receive limited information from:
Payment Processors: Payment confirmation and billing status related to your subscription.
Analytics Providers: Aggregated and anonymized usage patterns to help us understand how the Platform is used.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
Platform Operation: To provide, maintain, and improve the Platform, including processing your AI search queries, managing your account, and delivering OEM repair information.
Billing and Subscriptions: To process payments, manage subscription renewals, and handle refund requests.
Search Improvement: To analyze query patterns and improve the accuracy and relevance of search results. Search queries used for this purpose are not linked to your personal identity.
Communications: To send you billing notifications, service updates, security alerts, and notices of changes to our Terms of Service or this Privacy Policy. By creating an account, you consent to receive these service-related communications; you may not opt out of them while maintaining an active account.
Security and Fraud Prevention: To detect, investigate, and prevent unauthorized access, fraudulent activity, and violations of our Terms of Service.
Legal Compliance: To comply with applicable laws, regulations, and data licensing requirements.
Marketing and Advertising: To deliver relevant advertisements on third-party platforms (such as Facebook and other advertising networks) and to measure the effectiveness of our marketing campaigns. We may use usage data, device information, and cookies for this purpose. We do not use your search queries, vehicle data, or OEM-sourced content for advertising purposes.
Other Purposes: For any other purpose described to you at the time of collection or with your consent.
We do not sell your personal information to third parties. For details on advertising and tracking technologies, see Section 5. For details on how we handle AI-related data, see Section 4.
4. AI AND OEM DATA PROTECTION
Jayda takes your data protection seriously, especially regarding AI and OEM content. The following commitments apply:
No AI Training on Your Data: Neither your search queries, personal data, nor OEM data accessed through the Platform is used to train any AI or machine learning model.
Zero-Training Agreements: Our API providers operate under contractual agreements that prohibit the use of user data or OEM content in model training.
Individual Authentication: All user access is individually authenticated with auditable access logs.
Read-Only OEM Content: OEM content is delivered in read-only format. No raw data export of OEM content is available through the Platform.
Source Attribution: All OEM information displayed on the Platform includes source attribution where available, including the source document name, manufacturer, model year, and last update date.
5. COOKIES AND TRACKING TECHNOLOGIES
5.1 Types of Cookies We Use
Essential Cookies: Required for authentication, session management, and core Platform functionality. These cookies cannot be disabled without impairing the Platform.
Analytics Cookies: Used to understand how users interact with the Platform and to improve search accuracy and user experience. You may opt out of analytics cookies through your browser settings or by contacting [email protected].
Advertising and Measurement Cookies: We use tracking technologies, including the Facebook (Meta) pixel and similar tools on other advertising platforms, to deliver targeted advertisements, measure campaign performance, and build custom audiences. These technologies may collect usage data, device identifiers, and IP addresses. They do not collect your search queries, vehicle data, or OEM-sourced content. You may opt out of personalized advertising through your browser settings, the advertising platform’s opt-out tools (such as Facebook Ad Preferences), or by contacting [email protected].
5.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent you from using certain features of the Platform.
6. INFORMATION SHARING AND DISCLOSURE
6.1 We Do Not
Sell your personal information to any third party.
Use your data to train AI or machine learning models.
Share your search queries, vehicle data, or OEM-sourced content with advertising platforms. Advertising technologies collect only usage data and device information; they do not collect your search queries, vehicle data, or OEM-sourced content.
6.2 We May Share Information With
Payment Processors: We share billing information with our payment processor solely to process your subscription payments.
AI API Providers: Your search queries are processed by our AI API providers to return results. These providers operate under zero-training agreements that contractually prohibit the use of your data in model training.
MOTOR Information Systems and OEM Licensors: If we are investigating suspected unauthorized redistribution of OEM-sourced content (as described in our Terms of Service, Section 15.3), we may disclose account identifiers and details of the suspected violation to MOTOR Information Systems or OEM licensors as required under our data licensing agreements. We will not share your search history, vehicle data, or personal information beyond what is necessary for the investigation.
Law Enforcement and Legal Process: We may disclose your information when required by valid legal process, such as a subpoena, court order, or government request. Where legally permitted, we will notify you before making such a disclosure.
Successor Entities: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, provided the successor agrees to honor the commitments in this Privacy Policy. We will notify you of any such transfer within 30 days.
Service Providers: We may share information with service providers who assist us in operating the Platform (such as hosting, email delivery, and customer support tools), subject to confidentiality obligations.
Advertising Partners: We share usage data and device identifiers with advertising platforms (such as Meta/Facebook) through tracking pixels and similar technologies to deliver relevant advertisements and measure campaign effectiveness. These partners do not receive your search queries, vehicle data, or OEM-sourced content.
7. DATA RETENTION
Account Retention: Your account data is retained for as long as your account exists.
Account Deletion: Your account and associated data will be deleted only when: (a) you request deletion by contacting [email protected]; (b) deletion is required by applicable law or valid legal process; or (c) your account is terminated due to critical violations that threaten the security or integrity of the Platform (see our Terms of Service, Section 16). Before your account data is permanently deleted, you may request an export of your non-OEM account data (vehicle list, account information) within 60 days of your termination or deletion request by contacting [email protected]. We will send you a reminder email 14 days before the export deadline. After 60 days, your account data will be permanently deleted from our active systems.
Search Query Logs: Retained for 12 months for the purpose of improving search accuracy, then automatically deleted. Query logs used for improvement are not linked to your personal identity.
Access and Audit Logs: Retained for 24 months for security and compliance purposes.
Backup Systems: Residual copies of deleted data may remain in encrypted backup systems for up to 90 days after deletion from active systems, after which they are permanently purged.
Legal Holds: We may retain data beyond the periods stated above if required by law, regulation, or valid legal process.
8. DATA SECURITY
We implement industry-standard security measures to protect your information, including:
Encryption of data in transit (TLS/SSL) and at rest.
Individual user authentication with auditable access logs.
Requirement that BUSINESS and ENTERPRISE team accounts assign individual credentials to each authorized user — shared logins are prohibited.
Regular security assessments and monitoring.
In the event of a confirmed data breach affecting your personal information, we will notify affected users within 72 hours of confirmation and provide guidance on protective steps you can take.
No system is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
9. YOUR RIGHTS AND CHOICES
9.1 All Users
Regardless of your location, you have the following rights:
Access: View your personal data through your account settings.
Correction: Update or correct your account information at any time through your account settings.
Data Export: Request an export of your non-OEM account data (vehicle list, account information) by contacting [email protected]. We will provide the export within 15 business days.
Deletion: Request deletion of your account and associated personal data by contacting [email protected]. Deletion requests will be processed within 30 days, subject to the exceptions described in Section 7 (such as legal holds or ongoing investigations).
Promotional Communications: Opt out of promotional emails by using the unsubscribe link in any promotional message or by contacting [email protected]. Please note that you may not opt out of service-related communications (such as billing notifications, security alerts, and changes to our Terms) while maintaining an active account.
9.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:
Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law.
Right to Opt Out of Sale: Jayda does not sell your personal information. No opt-out action is required.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days.
9.3 EEA, UK, and Swiss Residents (GDPR/UK GDPR)
If you are a resident of the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation:
Legal Bases for Processing: We process your personal data based on: (a) performance of our contract with you (account management, service delivery); (b) our legitimate interests (security, fraud prevention, service improvement); and (c) your consent (where applicable).
Your Rights: You have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You also have the right to withdraw consent at any time where processing is based on consent.
Data Protection Officer: For GDPR-related inquiries, contact [email protected] with the subject line “GDPR Request.”
Supervisory Authority: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
10. CHILDREN’S PRIVACY
The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take steps to promptly delete such information.
If you believe that an individual under 18 has provided us with personal information, please contact us at [email protected] so we can take appropriate action.
11. THIRD-PARTY LINKS
The Platform may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.
12. INTERNATIONAL DATA TRANSFERS
Jayda is based in the United States. If you access the Platform from outside the United States, your information will be transferred to and processed in the United States.
For residents of the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate safeguards for international data transfers, including standard contractual clauses approved by the European Commission. To request a copy of the applicable safeguards, contact [email protected].
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated to registered users via email at least 30 days before taking effect. We will update the “Last Updated” date at the top of this Privacy Policy to reflect the most recent revision.
Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you may cancel your account before the changes take effect.
14. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Jayda Inc.
Email: [email protected]
Website: jayda.ai
Address: 1007 N Orange St. 4th Floor Suite #4934, Wilmington, Delaware 19801, United States
