“My Techs Just Google It” — When That’s Fine, and When You Need a Cited OEM Source
A shop owner walks past bay three and sees a phone propped against the fender, playing a video of someone doing the same job on a different trim year. The
A shop owner walks past bay three and sees a phone propped against the fender, playing a video of someone doing the same job on a different trim year. The
“We already have ALLDATA” isn’t an objection that needs overcoming — it’s usually correct. Keep it. This isn’t about replacing a system that works, and nothing here asks a shop
Five steps, most of them under a minute, stand between creating an account and having a cited OEM answer for your first vehicle. Here’s exactly what happens at each one.
A comeback doesn’t show up as one line on a P&L — it shows up as four separate losses stacked on top of each other, and most of them never
A new tech doesn’t usually struggle with the repair itself — most of what they learned in school or a prior shop still applies. What they struggle with is a
A tech losing 15–45 minutes per RO to lookup isn’t a training problem — it’s a line item. Multiply that across a team and a year, and it stops looking